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TroubleShooting -
Nameservers
Q.
What's
the difference between domain registration and nameserver function?
- Domain registration is separate from nameserver function. Your domain
always remains registered with a domain registrar. What is done with that
domain once it is registered revolves around the nameservers that are assigned
to it.
Once your domain is registered, you
will need to decide what you want your domain to do. The function of both web
browser resolution and email features of your domain are controlled by the
nameservers.
Q.
Do
I have to use your nameservers to use the free emal forwarding and web site
pointing features?
- When you first register a new domain your domain defaults to our
nameservers. If you choose to use our nameservers, you can take advantage of
the many free features we offer as added value beyond your domain registration.
These include free email forwarding, web site pointing and IP address pointing.
Please note: once you update your
domain control panel to use outside nameservers other than our nameservers, we
totally lose the control and function of that domain including email forwarding
and web site pointing. (the registration of course still remains with us). In
other words, we cannot troubleshoot email problems and/or web browser resolution
problems.
Q. How reliable are your
nameservers?
- Multiple domain nameservers are located at
different locations throughout the United States. Each of these locations has
multiple high-bandwidth Internet connections, battery or diesel generator
back-up power, security, and access to three different major Internet backbones.
These dispersed, redundant name servers give the ability to always delegate your
names, with no interruptions in service. Great lengths have been taken to make
sure at least one of our name servers is up at all times.
Q. What are the names of your
nameservers?
| Server |
Name |
| Primary |
DNS1.NAME-SERVICES.COM |
| Secondary |
DNS2.NAME-SERVICES.COM |
| Secondary |
DNS3.NAME-SERVICES.COM |
| Secondary |
DNS4.NAME-SERVICES.COM |
| Secondary |
DNS5.NAME-SERVICES.COM |
Q. How can I update or
change to outside nameservers?
- You can easily update or change nameserver information for free through
the domain control panel for each domain you have registered.
Login
to your domain control panel and under the "View/Modify" section click on
"Nameservers". You will see the following screen.
Any new domain defaults to our
nameserver. To change pull down the "Use" textbox triangle and select "Your Own
Nameservers". Next type in the nameserver names such as
"ns1.yourdomainname.com". Click on "Modify" to save the changes.
Do not type in any IP addresses such as
"213.34.234.33" - this will cause an error and the changes will not take
place.
Insuring Proper Nameserver Updates
& Changes
1 ) When you type in your new outside
nameservers in the control panel, only type in the nameserver names such as
"ns1.yourdomain.com" - Do not include the IP addresses. If you do type in the
IP addresses, it will cause an error and your changes will not take place.
(if your nameserver is registered properly - see #3 - the Internet registry
knows the IP address associated with your nameserver name.)
2 ) Please note that once your changes are saved, it may take
24- 48 hours for your nameserver changes to be updated across the
Internet. Keep checking on web
browser resolution and email function to test when your nameservers have been
fully updated in the Internet registry made available to all Internet service
providers.
3 ) Make sure your nameservers are
valid. You can check this by going to http://nsiregistry.com . In the upper right
hand column, type in the nameserver name such as "ns1.yourdomain.com" - click on
"Nameservers. This will verify the registration of the specific nameserver. If
the nameserver has not been registered and you try and enter it in your domain
control panel, you may receive an error message.
Q.
How can I
"transfer" or configure my domain for a hosting company?
- A web hosting company may say to you that you need to "transfer" you
domain to them. This is often confusing. What they mean to say is that you
need to change or update to their nameservers. This is not a domain
registration transfer, just a selection to use their nameservers. Click to see how
you can update to
outside nameservers.
Q.
How can I register my domain
as a nameserver?
- If you want to register your own domain as a nameservers please send an
email to make that request. Registering your domain as a nameserver will need
to be done manually by technical support staff.
Q.
When I transfer
a domain do the nameservers stay the same?
- When a domain name registration is transferred the current
nameservers are not changed or updated. In this way if you use a web hosting
company, there will be no downtime in the registration transfer. Once the
domain is transferred, you can of course update the nameservers 24/7 from your
domain control panel.
After a domain transfer is complete and
successful you can update or change the nameservers to use our
nameservers.
TroubleShooting -
Nameservers
Q.
I
tried to change or update my nameservers but I got an error message?
- Please read below to help insure proper nameserver updates and changes.
1 ) When you type in your new outside
nameservers in the control panel, only type in the nameserver names such as
"ns1.yourdomain.com" - Do not include the IP addresses. If you do type in the
IP addresses, it will cause an error and your changes will not take place.
(if your nameserver is registered properly - see #3 - the Internet registry
knows the IP address associated with your nameserver name.)
2 ) Make sure your nameservers are
valid. You can check this by going to http://nsiregistry.com . In the upper right
hand column, type in the nameserver name such as "ns1.yourdomain.com" - click on
"Nameservers". This will verify the registration of the specific nameserver.
If the nameserver has not been registered and you try and enter it in your
domain control panel, you may receive an error message.
Q.
I
changed my nameservers but my domain still isn't live across the
Internet.
- Please note that once your changes are saved, it
may take 24- 48 hours for your nameserver changes to be updated across the
Internet. Keep checking on web browser resolution and email function to test
when your nameservers have been fully updated in the Internet registry made
available to all Internet service providers.
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