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TroubleShooting - Email
Forwarding
Q.
What is email forwarding?
- Email forwarding is very similar to "call forwarding" on your phone.
Email forwarding can forward a specific email to an existing email box you
already have configured in Microsoft Outlook or to any web-based email account
such as Yahoo or Hotmail.
You choose which email address is
forwarded to other specific email addresses. You can create many different
email addresses with your domain extension such as "info@yourdomain.com" or
"sales@yourdomain.com" and have them
forwarded to the same or different other email addresses.
Q.
How
much does it cost?
- There is no extra fee for email forwarding with your domain
registration. This is an added value beyond your registration. You have up to
50 free email forwardings.
Q.
How many different emails can I
forward?
- You can configure up to 50 email forwardings
with each domain for free.
Q.
How do I set up email forwarding?
- First, login to your domain control panel. Scroll down to
the bottom of the page to the section entitled "email forwarding". Type in your
usernames on the left and the specific outside forwarding email addresses on
the right hand column.
Below is a sample from the email
information page and control panel. The email address "info@sampledomain.com" will be
forwarded to "myname@aol.com".
Q.
What is the "Catch-All" feature?
- This is a great feature to insure that you will receive all email
with your domain extension "@sampledomain.com" , even misspellings. In other
words, all email addresses like "infoo@sampledomain.com" and "webmister@sampledomain.com" will all be forwarded to
"myname@yahoo.com".
In the first line in the example below,
the * sign in the Username field will configure every email address with the
domain extension "@sampledomain.com" to be forwarded to "myname@yahoo.com".
Q.
Can the same
email be forwarded to more than one person?
- Yes, just set up a separate line in the email forwarding control
panel for each email address you want to receive a forwarding for a particular
email address.
In the example below the same
email address "info@sampledomain.com" will be forwarded to two different email addresses.
Q.
How
can I set up my domain name as a reply address in Microsoft Outlook?
- Email forwarding is the first step or the "front end" component of
email branding and perception. The next step or the "back end" solution is to
be able to send out using email addresses of your new domain name extension such
as "info@yourdomain.com" from an email
account manager such as Microsoft Outlook all for free!
Microsoft Outlook Configuration
For Reply Address
Click "Tools" from the top menu bar and
then click "Accounts".
Click the "Mail" subfolder and then
click and highlight your default email address and account that is configured
with Outlook from your ISP or hosting service. Click "Properties" on the right
hand menu bar. Click "Servers" on the subfolder at the top. Write down the
setting for "Outgoing Mail - SMTP" - you will need this information later in the
set-up
Click "Add" in the upper right hand
corner and select "Mail".
Type in your full new email address "info@sampledomain.com" as the display name, then click
"Next".
Select the option "I already have an
email address I'd like to use" and type in your email address "info@sampledomain.com" in the Email Address text box.
Then, click "Next".
In the next screen, put in your full
email address in the text box for POP3 account configuration. ( This is where
you are actually fooling Outlook and setting up a "reply" email alias - this
will be the name for this account and you will not receive incoming POP3 mail on
this account - you will only be sending out using the SMTP configuration ) The
SMTP configuration should be the same text as you have listed in your main mail
account already configured with Outlook ( see above - the text you wrote down
from the SMTP configuration ), usually an email address given by your ISP or
hosting service. For example if you have Mindspring the SMTP would be
"smtp.mindspring.com". Click "Next" to continue.
When you click "Next" to continue you
will most likely be given a message "The specified POP3 server does not appear
to be a valid server name, do you want to use it anyway?" Click "Yes" to
continue.
The next screen is the Internet Mail
Logon screen. It doesn't really matter what you put in these two text boxes
because you will only be sending out from this email address using Outlook. (
You will most likely be receiving this email from a forwarding configuration
set-up above which will be pointed to your main POP3 account provided by your
ISP or hosting service. ) Type in anything in these two text boxes and then
click "Next".
Then click "Finish" on the next
screen.
You should return to the Internet
Accounts screen with your new email address account "info@sampledomain.com " partially highlighted. Click on
the email address of your new account listed to fully highlight it. Then, click
"Properties" on the right menu bar. Next, click "General" on the subfolder menu
at the top. Fill in text for the Organization "SampleDomain.com" and type in
your complete email address in the "Reply Address" text box. Make sure that
your email address is also listed in the "Name" and the "Email Address" text
fields.
Next, deselect the checked box at the
bottom with the text "Include this account when receiving mail or
synchronizing." This makes sure that this account only sends out email - it
does not receive email. ( Your email is already forwarded to another account.
If it is forwarded to your POP3 account you will already receive it in your
Outlook Inbox. )
Click "Apply" and then "OK". Then
click "Close". - Your account is now set-up to send out emails using your email
address "info@sampledomain.com".
In the future, when you open a new
message text box, there will be a drop down option in the "From" field, because
you now have more than one email address that you can send out with. You can
set up multiple email address aliases using the same procedure described above.
All the accounts will be listed in the "From" drop down list for you to choose
from.
Q.
How can I
set up my domain name as a reply address in Eudora?
- Email forwarding is the first step or the "front end"
component of email branding and perception. The next step or the "back end"
solution is to be able to send out using email addresses of your new domain name
extension such as "info@yourdomain.com" from an email program like Eudora all
for free!
A reply address is called a "return
address" in Eudora. To set up a "return address" you need to add a
"Personality" in your Eudora manager. Please refer to the following support
page on the Eudora web site: http://www.eudora.com/techsupport/tutorials/win_personalities.html
.
Make sure to put the address you want
to brand "info@yourdomain.com" in the
"Return Address" text box. It is best to uncheck the box that says "Check Mail"
because you really don't need to check mail with this personality, just send out
mail. If you don't uncheck this box, you may get some an error message when you
receive mail.
Q.
How
can I set up my domain name as a reply address with my Yahoo email
account?
- Email forwarding is the first step or the
"front end" component of email branding and perception. The next step or the
"back end" solution is to be able to send out using email addresses of your new
domain name extension such as "info@yourdomain.com" from a web-based email
account such as Yahoo all for free!
Yahoo Account - Setting Up Reply
Address
1) Login
in to your Yahoo email account.
2) Click "Options"
3) Click on "Mail
Preferences"
4) Type in your branded email address
in the "Reply To" text box.
5) Save the changes
Please note that Yahoo email accounts
only one unique "Reply Address", but if you have more than one email addresses
you can repeat the above process to change anytime or set up multiple Yahoo
accounts for multiple reply email addresses.
Q.
How
can I set up my domain name as a reply address with my HotMail email
account?
- Email forwarding is the first step or the "front end" component of
email branding and perception. The next step or the "back end" solution is to
be able to send out using email addresses of your new domain name extension such
as "info@yourdomain.com" from a web-based email account such as HotMail all for
free!
HotMail Account - Setting Up Reply
Address
1) Login to your hotmail.com account
2) Click "Options"
3) Click "Reply-Related Settings"
4) Click on the circle for "Identify the address below
as the reply-to address." Type in the reply address that you would like to have
as your branded email which will be your reply address.
Please note that HotMail.com accounts allows to have
only one unique "Reply Address" but if you have more than one email addresses
you can repeat the above process to change anytime or set up multiple HotMail
accounts for multiple reply email addresses.
Q.
How
can I set up my domain name as a reply address with my AOL email account?
- Email forwarding is the first step or the "front end"
component of email branding and perception. The next step or the "back end"
solution is to be able to send out using email addresses of your new domain name
extension such as "info@yourdomain.com".
- With an AOL account you cannot
currently setup a reply address directly in your account. However, because you
have access to the Internet, you can set up a reply email address using an
additional web-based email account such as Yahoo
or Hotmail
for free!.
TroubleShooting - Email
Forwarding
Q.
I
just registered my domain and have set up email forwarding, but it doesn't
work?
- When you register a new domain name, it can take 24-36 hours for the
domain name to be updated or "propogated" across the Internet. You can
pre-configure your email forwarding settings and they will begin working when
the domain name has been propogated in the Internet registry, making it
available to all Internet Service Providers.
Q.
In
the domain control panel I don't see anywhere to configure email
forwarding?
- When you purchase a new domain it defaults to our nameservers. At
the domain control panel, scroll down the page near the bottom and you will see
the email forwarding section.
If you have updated or changed to
outside nameservers, we have lost the control or function of your domain and
email forwarding is not available. That would be why you do not see an email
forwarding section on your domain control panel.
Q.
I just changed my nameservers to a hosting
company and my email forwarding doesn't work any more?
- When you have updated or changed to outside nameservers,
we lose the control or function of your domain and email forwarding is not
available. To take of advantage of free email forwarding you would need to
change back to our nameservers.
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